Frequently asked questions

Orders start at just 10 cases — that's 240 bottles. Full-color labels are available at that starting size, while ultra-clear and 3D-line finishes begin at 20 cases (480 bottles). From there you can scale to pallets and full truckloads, and the per-bottle price keeps dropping as your quantity grows.

Choose from 8 oz, 12 oz and 16.9 oz PET plastic bottles, or 16 oz recyclable aluminum. Each one comes with full-color, ultra-clear or 3D-line label finishes. Need unbranded water alongside? Our blank bulk water comes in 16.9 oz.

We run our four proven sizes (8 oz, 12 oz, 16.9 oz PET and 16 oz aluminum) on high-speed lines — and honestly, that's a big part of what keeps custom bottled water this affordable. One of the four fits nearly every event and budget.

No glass. We bottle in lightweight, fully recyclable PET with a sleek, smooth profile that shows off a full-wrap label — and when you want a premium feel, there's our 16 oz aluminum bottle. Skipping fragile glass keeps freight safer and your cost per bottle down.

Absolutely. Order a sample kit to hold every bottle size and label finish in your hand. It's a flat $25, shipped free, and credited back to your first order.

Yes — plenty of customers pair a custom-labeled run with cases of blank bulk purified water for the same event. Just ask for both on your quote and we'll price them together.

Pricing depends on bottle size, label finish and quantity, with per-bottle pricing dropping as volume grows. Try the price estimator for a ballpark, see full pricing, or request a free quote for an itemized total including shipping.

Yes. We print thousands of promotional products, from drinkware and totes to challenge coins and apparel, with the same quality and care.

Natural spring water, drawn from protected springs in the Blue Ridge Mountains. Because it isn't reprocessed tap water, it keeps its naturally occurring minerals — calcium, magnesium and friends — which is where the clean, crisp taste comes from. Prefer purified water? It’s available on request — and our 16.9 oz ribbed and blank bulk bottles are purified only. Learn more about our water sources.

Every drop passes through a multi-step safeguard: fine micron filtration, UV-light disinfection and ozonation. Ozone is simply supercharged oxygen — it sanitizes thoroughly, then dissipates, so there's never a chlorine aftertaste in your bottle.

Yes. Bottles are filled and tamper-sealed to commercial food-safety standards in FDA-registered, inspection-ready facilities, so you can serve them with total confidence. See quality & certifications.

Sealed and stored away from heat and direct sun, bottled water doesn't really expire. For peak taste we suggest serving within two years of bottling — rarely an issue, since branded bottles tend to disappear fast.

No — we bottle pure spring water and nothing else. As an FDA-regulated bottler we keep what's inside simple, safe and true to the label; the customization all happens on the outside.

Yes — bottle, cap and the water-resistant label are all 100% recyclable. And if sustainability is front-of-mind for your brand, our 16 oz aluminum bottle is infinitely recyclable. More on our sustainability practices.

They are. Bottles are produced, filled and packed domestically in our own facilities, which keeps quality under our control, supports American jobs and keeps turnaround times short.

Yes — labeling happens right on our automated bottling lines. Your bottles arrive in cases of 24 with the label applied, ready to hand out the moment the shrink wrap comes off.

Always — in fact, we require it. We send a free digital proof showing exactly how your bottle will look, and we won't print a single label until you've approved it. Revisions are free until it's right.

We accept vector files (AI, EPS, SVG, PDF) and high-resolution PNG, JPG, PSD or TIFF. Skip low-resolution web grabs or rough scans if you can — and if you don't have print-ready art at all, our design team will prep your logo into a crisp, full-wrap label at no extra charge. See our label templates & specs.

Durable, water-resistant plastic labels — in full-color, ultra-clear or raised 3D-line finishes — bonded tight to the bottle so they hold up through ice buckets, coolers and condensation without peeling.

Not directly — the printing lives on the label, which is heat-fused to the bottle for durability. Want that painted-on look? Choose an ultra-clear label: the clear film disappears against the bottle and only your design shows.

Two options: a 2" × 8" wrap on every size, and a taller 4" × 8" wrap available on the 16.9 oz bottle for bigger, bolder designs. Details on the templates page.

Labels wrap almost fully around the bottle with a slim, intentional gap where the ends meet. Butting the ends together invites lifting and peeling over time — the gap is what keeps your label flat and tight for the life of the bottle.

Yes. Labels print in full four-color process, and we Pantone-match your brand colors at no extra charge, so the bottle in hand matches the brand guide.

There's a one-time $50 new-artwork setup per design — and that's it, because design work itself is free. Our in-house designers will build or polish your label whether you arrive with finished art or just a logo. Reorders using art on file skip the setup fee entirely.

Of course. Just build on the correct label template for your bottle size, so the required bottling information and the label-seam gap land in the right places. Our team double-checks every file before it prints.

Clear, recyclable caps on every PET bottle. They keep the eye on your label and give the bottle a clean, modern silhouette — no chunky white caps.

Standard production runs about 20 business days, roughly four weeks, after you approve your digital proof. Got a hard deadline? Ask about our Quick Ship program, which turns rush orders around in about two weeks, or as fast as 24 hours.

Yes — that's exactly what Quick Ship is for. Standard rush turns around in about two weeks, with 1-week, 72-hour, 48-hour and 24-hour tiers when the clock is really ticking. Call 1-866-245-4375 to confirm availability and lock in a production slot.

Most orders ship from our Georgia facilities. For some destinations we bottle at partner springs closer to you — same water standards, shorter trucking distance, lower freight on your invoice.

In shrink-wrapped cases of 24 bottles. Larger orders are stacked and stretch-wrapped on pallets, ready for a forklift, pallet jack or loading dock at your delivery site.

We do. We pack and ship custom bottled water across the country, straight to your business, venue or event. Shipping is quoted per order based on your delivery site's equipment.

Yes on both counts. We can hold and release one order in stages, or drop-ship to as many addresses as your rollout needs — call 1-866-245-4375 and we'll map out the logistics with you.

If you need water fast — an emergency, an outage, an event scramble — call us about rush production and expedited freight. We'll tell you straight what's achievable on your timeline, down to 24-hour turnarounds.

Credit card, company check or money order — whichever is easiest for you.

We accept POs from accredited schools and government agencies. For all other orders, payment is by card, check or money order before production.

Before production begins. Your approved proof and your payment are the two green lights that put an order on the bottling schedule.

Reordering is the easy part: your artwork stays on file, so repeat orders skip the $50 setup fee and the proof step and go straight into production. Start a reorder whenever you're ready.

Because bottled water is a sealed, consumable product, we can't accept returns. That's exactly why every order requires your written proof approval before anything prints — so what shows up on the pallet is precisely what you signed off on.